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About Aesthetic Supplies Hub
Ordering from Aesthetic Supplies Hub ensures that you receive the lowest price for genuine, brand name products. Our updated revised account area provides a better overview of your personal details, payment options, order history and tracking orders. We also have a feature called “favorites,” where you can create a list of your favorite products for future reference. We also have a reorder button on account history pages, which makes repeat orders a convenient and quick process.
All products offered by Aesthetic Supplies Hub are genuine, original items. Each product shipped comes in original manufacturer’s packaging, unadulterated and sealed. Please check the integrity of the packaging upon arrival.
Orders & Shipping
Orders might get delayed due to incorrect information or lack certain details such as full name, phone number, email, wrong address, out of stock products, customs and regulatory inspections, delivery change / interference.
Order will only be processed once the information is received and the problem is restored.
We will not be responsible for delay in orders due to customer’s unresponsiveness. Package will only be delivered after all necessary information or details are received.
Order will only be canceled if it is not shipped. After the shipment, cancellation will not be possible.
Shipping cost and delivery fee will not be refunded.
You can order from us if you are an individual or corporation licensed to handle the products being ordered. We do not sell to unlicensed individuals under any circumstances. You can contact us about exact licensing requirements before proceeding with the order.
We accept majority of credit cards
We require an authorization form signed by the licensed entity on file in order to allow third-party order placement. You may provide such material to us via fax, email, or you may get in touch with our customer service representatives and they will advise you on the best course of action.
A confirmation email with the tracking number will be sent after the order is processed and prepared for shipment.
Please check both inbox and spam folders for an email with tracking information.
We basically send the tracking number by email. If you did not receive it, there is a possibility that this email was put in a spam folder. Once you find it, you can track it on the logistics website.
In case if the status of the package is “delivered” but you have not received it and fail to find any update for 7 days from the shipping date, we recommend you contact your local logistics carrier.
We recommend you follow the below steps before reaching out to us:
Check order status on logistic providers website.
Note delivery date and time.
Contact the local logistics provider office.
Try to get direct contact information of the designated courier at that time.
If no solution after following these steps, contact us at hi@aestheticsupplieshub.com
We will request an investigation with the logistics side. It can take up to 14 days from the claim date. Unfortunately, we can take no action for 14 days if there is no update from logistics. If we receive an update before the time frame, we will do our best to reply to you as soon as possible.
Import tax fee depends on the customer’s country laws on importing. Local customs offices can provide the potential fees eligible for your order.
These import tax fees should be taken care of by the customers themselves. We and our logistics provider take no responsibility for import tax fees or seized goods.
All products are well packed and shipped on our side. Unfortunately, we cannot control shipping companies, and can’t compensate for the reason why the box is damaged. When you received a damaged package but the product inside the box is not damaged it does not count as a damaged item. Thus, there is no refund/store credit/replacement.
Product description is provided with every package, which contains all information. Contact us for any issues regarding the storage process.
We apologize, but once you place an order and complete the payment, we will dispatch the package from our warehouse within 24 hours based on the time of payment. Therefore, it is not possible to specify a particular delivery date. If, for any personal reasons, you are unable to receive the package on time after it has been dispatched, you will need to contact the delivery service directly to arrange a suitable delivery time. We apologize for any inconvenience caused, but if you are unable to receive the goods due to personal reasons, we are unable to offer a redelivery or refund.
USA
It takes from 2 to 5 business days for packages to reach customers’ locations worldwide once it is shipped out. However, due to the flight schedule or customs issues, it may be delayed sometimes.
The shipping time depends on the local logistics courier schedule for the remote area.
CANADA
It takes from 2 to 5 business days for packages to reach customers’ locations worldwide once it is shipped out. However, due to the flight schedule or customs issues, it may be delayed sometimes.
The shipping time depends on the local logistics courier schedule for the remote area.
EUROPE
It takes from 3 to 8 business days for packages to reach customers’ locations worldwide once it is shipped out. However, due to the flight schedule or customs issues, it may be delayed sometimes.
The shipping time depends on the local logistics courier schedule for the remote area.
Japan
It takes from 2 to 5 business days for packages to reach customers’ locations worldwide once it is shipped out. However, due to the flight schedule or customs issues, it may be delayed sometimes.
The shipping time depends on the local logistics courier schedule for the remote area.
Germany
It takes from 3 to 8 business days for packages to reach customers’ locations worldwide once it is shipped out. However, due to the flight schedule or customs issues, it may be delayed sometimes.
The shipping time depends on the local logistics courier schedule for the remote area.
South Africa
It takes from 7 to 10 business days for packages to reach customers’ locations worldwide once it is shipped out. However, due to the flight schedule or customs issues, it may be delayed sometimes.
The shipping time depends on the local logistics courier schedule for the remote area.
Dominican Republic
It takes from 8 to 12 business days for packages to reach customers’ locations worldwide once it is shipped out. However, due to the flight schedule or customs issues, it may be delayed sometimes.
The shipping time depends on the local logistics courier schedule for the remote area.
Reunion
It takes from 3 to 7 business days for packages to reach customers’ locations worldwide once it is shipped out. However, due to the flight schedule or customs issues, it may be delayed sometimes.
The shipping time depends on the local logistics courier schedule for the remote area.
Even if it is expected that the package is stuck in customs, we must check it with the logistics carrier. It can take up to 14 days from the claim date. We can take no action without an update for 14 days. If we receive an update from logistics before the time frame, we will reply to you.
If the package gets stuck in local customs and is not released, there are two possibilities that the recipient should pay the tax fee, or the package was refused by customs. If the problem is a tax fee, it should be released by paying this fee from the receiver.
In case of the package being caught by customs, we will process the reshipment for free. The new tracking number will work. If the package is caught a third time, we will make a refund by deducting the shipping fee of $30.
If the parcel is not released from logistics with the reason why the receiver has not made the tax fee, it is not subject to the compensation in any way.
Refunds & Returns
Customers can contact us to ask for a return or replacement within 2 days from the delivery date. Each case has a slightly different way to deal with a problem. We have made a guide you can refer to. Please make sure what kind of problems the product has first and check the guide. We will refund or exchange the order after receiving the returned package.
If the issue is reported after 2 days from the delivery, no claim will be accepted.
We only initiate the refund, return, or replacement process in cases such as given below:
- Received Wrong Product
- Missing Product in Order
- Damaged or Defective Product
- Buyer’s Simple Remorse
The information about the issue should be made within 2 days of the delivery date through email at hi@aestheticsupplieshub.com. After this period, if no problem is reported, we will confirm the transaction as closed. Please send us a picture of what you received. If it is acceptable, we will cover the shipping fee for re-shipping items.
A refund is available when the customer contacts us at hi@aestheticsupplieshub.com regarding returning items within 2 days of the delivery date. We can accept the products back if they are unopened, undamaged, and in original packaging. The return cost won’t be covered by us. If you accept it, we will provide you the return address.
Prior to shipment, we thoroughly check the quality and quantity of all products in our warehouse and pack them appropriately.
We record the packaging process with a video camera. Therefore, if you receive a product that is not properly delivered, we will verify the matter with the warehouse and, if it is our mistake, we will provide a free re-delivery or a refund for missing items.
However, if we have verified that the product has been properly shipped from our side, we will not be able to provide free re-delivery or a refund. We will provide a copy of the recorded video upon request.
If you claim that you have not received the product properly, we will require an unboxing video of the product to process your request.
The information about the issue should be made within 2 days of the delivery date through email. After this period, if no problem is reported, we will confirm the transaction as closed.
The information about the issue should be made within 2 days of the delivery date through email. After this period, if no problem is reported, we will confirm the transaction as closed.
If only one product in the box is damaged, we will refund you for the damaged product(s). To receive a full refund, please send a picture or video of each damaged product. This information is necessary to compensate the manufacturer, so we need your cooperation.
The refund processing time is approximately 14 days or it may take longer, depending on the internal processes of your bank. If you haven’t received the refund within the estimated time, we will request a cancellation receipt from the card company and provide it to you. The issuance of a cancellation receipt signifies that the cancellation request has been approved by the card company.
If you have received the cancellation receipt but still haven’t received the refund, we apologize for the inconvenience, but you will need to contact your bank directly to resolve the issue.
Getting in Touch
Please send us an email to hi@aestheticsupplieshub.com
if your inquiry is related to your order, please include your ORDER NUMBER
Our onlineshop is accessible 24 hours a day, 365 days a year.
Got other questions that aren’t answered here?
Send us an email at hi@aestheticsupplieshub.com